PHCM9391 Health Organisations, Strategy and Change has around 400 working health professionals enrolled each year, most studying online and many asynchronously. Whether students in a cohort like this engage depends partly on whether they feel like they belong to it, so I treat inclusion as a course design issue. I speak directly to students who will watch the recording (not just the ones live in person or online), voice students' written questions and comments to guest speakers as they present, use Menti and Teams chat so less confident students can contribute in writing, and take efforts to learn to pronounce students' names and correct myself if I get it wrong. I share photos of the campus (when I learned that many students come to campus for the first time at graduation) and invite students to share photos of where they're studying from, which I use as placeholders during breaks in lectures.

In Term 1 2026, 96.7% of 212 respondents agreed or strongly agreed that they were satisfied with my teaching, against a mean of 91.9% for the School and 90.7% for the Faculty, and my mean score of 5.76 out of 6 compared with 5.49 for the School, 5.47 for the Faculty and 5.40 for the University. I'm only referring to the top two categories because the University's standard myExperience measure, which also includes "moderately agree" as a composite satisfaction score, has a ceiling effect so change is hard to see.

The myExperience survey doesn't ask directly about inclusion, but in Term 1 2026, 14 of 231 free-text comments raised inclusion or belonging unprompted. Seven mentioned being spoken to as someone watching the recording, and six raised cultural safety and the genuine nature of my Acknowledgement of Country. Students wrote:

• "He does a great job in reducing the power imbalance between himself and us as students and spends a lot of time drawing on the valuable information offered by his students." (myExperience, 2024)

• "I always assumed that online communication could only be one-sided, but Dr. Ben proved me wrong, our sessions were always engaging and dynamic." (myExperience, 2024)