Benchmarking is the voluntary process of self-evaluation and self-improvement through the systematic and collaborative comparison of practice and performance with similar organisations. Benchmarking is a requirement of Exercise and Sports Science Australia, the accrediting body of Exercise Physiologists in Australia.
According to Professor Sarah L Collie, the following are basic steps to implement a benchmarking strategy in a higher education institution:
Step 1: What to benchmark?
- Identify critical processes.
- Collect internal data for comparison. How measure performance, understand strengths and weaknesses of current process.
Step 2: Who to benchmark?
- Internal Units. Comparison within an institution.
- Other colleges and universities. Comparison across institutions.
- Functional comparisons. Across diverse settings: higher education, corporate, industry, etc.
- Best in Class. Compare with exceptional performers.
Step 3: Collect data
- Collect comparative data: Qualitative and quantitative.
- Calls, surveys, site visits, interviews, review of websites.
- Systematic collection.
Step 4: Analyse data
- Gap between performance. Are others better? Why are they better?
- New strategies and practices for adoption. What practices could we adapt and adopt?
Step 5: Implement improvements
- Action plan for change.
- Implement changes.
- Measure results for effectiveness.
In line with the above, I have established collaborations with educations from other universities to share expertise with regards to our practical exams and benchmark against one another.